Cancellation policy

CANCELLATION AND DEPOSIT POLICY

CIAESPINOZA.COM S.A.S. — Last updated: October 5, 2026

This policy forms part of our Terms and Conditions and replaces the previous policy on subscriptions, pre-sales and "try before you buy". Ciaespinoza.com does not offer subscriptions with automatic billing.

1. PRODUCTS AVAILABLE IN MEXICO

They are paid 100% when placing the order. You may cancel at no cost before the shipment leaves. After that, the Refund, Returns and Warranty Policy applies.

2. MADE-TO-ORDER PRODUCTS AND VENDING MACHINES

A 50% deposit is required to start manufacturing, and the 50% balance before shipment. You may also pay 100% in advance. Manufacturing starts 24 hours after the deposit is credited and takes 15 to 55 business days, depending on the product.

3. CANCELLATION

  • Within 24 hours after the deposit is credited (before manufacturing starts): 100% refund.
  • Once manufacturing has started: custom-made or tailor-made equipment cannot be cancelled and the deposit is non-refundable, because it has already been paid to the factory.
  • Consumers: only verifiable costs already committed are withheld and any surplus is refunded. Nothing in this policy limits the non-waivable rights granted by the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

4. BALANCE PAYMENT

The balance is payable within 5 business days after the notice that the equipment is finished, which we send with photos and video. From calendar day 15 onward, storage is at the customer's expense. After 60 calendar days without payment, section 8.2 of the Terms and Conditions applies.

5. DELAYS ON OUR SIDE

If manufacturing exceeds 55 business days without force majeure, you may choose to keep waiting or cancel with a full refund of amounts paid within the following 10 business days.

6. QUOTATIONS

Quotations are valid for 15 calendar days from the date of issue.

7. HOW TO CANCEL

Write to info@ciaespinoza.com or to WhatsApp +1 (555) 967-3577 with your order number. We reply within a maximum of 2 business days.

CIAESPINOZA.COM S.A.S. · RFC CIA230315QE5 · Calle 21 #102 x 20 y 22, Col. Yucatán, C.P. 97050, Mérida, Yucatán, Mexico · info@ciaespinoza.com · WhatsApp (messages only): +1 (555) 967-3577